Sale Conditions

Sale Terms & Conditions

Furniture Place NZ is a retail furniture store with a showroom open 7 days a week. All products are available for viewing, and buyers or their agents are welcome to inspect them in person before purchase. Customers are encouraged to compare models and styles carefully, as our products are not sold based on photographs or online descriptions alone.

Buyers who are particular about finish, colour, texture, timber grain, or other cosmetic details are strongly encouraged to inspect the product in person before purchase to ensure it meets their expectations.

Returns

Change-of-mind returns are accepted only within 7 days of receiving the product and only if all of the following conditions are met:

1. The buyer must contact us by email within 7 days of receiving the product.
2. The product must be returned in its original, unopened, sealed packaging and in undamaged condition.
3. A minimum 30% restocking, administration, assessment, and inspection fee applies. This fee may be higher depending on the work required.
4. The buyer is responsible for all return arrangements, costs, and transit risk.
5. Shipping, delivery, installation, and other service charges are non-refundable.

The following items are not eligible for return:

• Display or floor stock items
• Seconds or clearance items
• Customized products
• Mattresses, for hygiene reasons
• Any product returned outside the 7-day period

Warranty

All products carry a one-year RTB (Return to Base) warranty covering defects in materials and workmanship under normal household use only.

This warranty does not cover:

• misuse or abuse
• incorrect handling or assembly
• normal wear and tear
• accidental damage
• cosmetic issues that do not affect normal use
• damage caused after delivery

RTB Policy

RTB means the buyer is responsible for returning the product to us for inspection, repair, or replacement. We do not provide on-site inspection, repair, exchange, or collection.

If a returned product is confirmed to have a defect covered by warranty, we will repair it and send it back at our cost, or provide replacement parts where appropriate.

Acceptance of Terms

By using our website, placing an order, or purchasing from us, the buyer is deemed to have read, understood, and accepted these Terms & Conditions.

Consumer Law

The Consumer Guarantees Act does not apply to goods ordinarily acquired for commercial use.

Nothing in these Terms & Conditions excludes any rights that cannot legally be excluded under New Zealand law.